To avoid any misunderstanding, please take a moment to note our policies

CHECK-IN INSTRUCTIONS:

LE CHAMOIS

4557 Blackcomb Way

Front Desk Hours:

Shoulder Season - April to June| September to November - 9:00 am to 9:00 pm

Peak Seasons - July to August | December to March - 8:00 am to 12:00 am

HORSTMAN HOUSE

4653 Blackcomb Way

Front Desk Hours:

Winter (December-April)/Summer (July-September)

Friday 9:00 am - 11:00 pm | Saturday 8:00 am - 11:00 pm | Sunday-Thursday CLOSED

Spring (May-June)/Fall (October-November)

Friday 9:00 am-11:00 pm | Saturday 8:00 am-11:00 pm | Sunday-Thursday: CLOSED

LOST LAKE LODGE

4660 Blackcomb Way

Front Desk Hours:

Everyday: 9:00 am to 5:00 pm

Online Check and Registration can be done for Quick and Easy access.

AFTER HOURS CHECK-IN: All after hours check in need to go to Le Chamois. If arriving outside of Le Chamois desk hours, you need to pre arrange.

Deposits & Cancellations

Standard Season

Cancellation Policy
For cancellations made more than 7 days prior to arrival, the guest will pay a 10% administrative fee of the total amount and be refunded the balance of the deposit. If reservation is canceled within 7 days of arrival, the reservation will be 100% non-refundable (Including no-shows). If guest decides to leave early after check-in, the unused nights will be non-refundable.

Deposit Policy
A 50% deposit is due at time of reservation and the remaining balance is due 7 days prior to arrival

Peak Season

Cancellation Policy
For cancellations made more than 30 days prior to arrival, the guest will pay a 10% administrative fee of the total amount and be refunded the balance of the deposit. If reservation is canceled within 30 days of arrival, the reservation will be 100% non-refundable (Including no-shows). If guest decides to leave early after check-in, the unused nights will be non-refundable.

Deposit Policy
Feb 13, 2026 - Feb 21, 2026, Dec 19, 2025 - Jan 3, 2026
A 50% deposit is due at time of reservation and the remaining balance is due 30 days prior to arrival

Full payment of any activities (ski lift tickets, golf, massages, etc.) is due at the time of booking.

CANCELLATION, CHANGE OR NO-SHOW

**Note: Travel insurance is highly recommended to cover any unforeseen events.

OTHER

Credit Cards Accepted: Visa, Mastercard or American Express. Maximum of one credit card per reservation accepted. If the credit card holder is a different person from the reservation holder, a credit card authorization form must be remitted in order to process the reservation. Third party reservations will not be accepted without a copy of the authorization form on file.

Damage Waivers/Security Deposit: At check-in, a pre-authorization is required as a security deposit. The pre-authorization amount varies by property. This amount is $1000 for Montebello, Northern Lights and Woodrun and $500 for all other properties. The funds will be released 5-7 days after your departure, provided there are no damages, items missing, or extra cleaning required. If a suite is left in unreasonable condition, the card holder will be charged for extra cleaning. The credit card used for the pre-authorization must belong to the person occupying the unit.

Minimum Age Requirements: Guests must be a minimum age of 19 years in order to make a reservation and must occupy the unit for the entire duration of the stay. * The Majority of Guests in any given party must be a minimum of 19 years old. * Clients will be asked to provide identification when checking in to ensure that they meet the age requirement.

2162161 Alberta LTD, dba Whistler Premier recognizes its duties and responsibilities under the British Columbia Human Rights Code, as amended. Where applicable, nothing in these terms, conditions, and/or policies limits an individual’s ability to seek reasonable accommodation based on their protected characteristic(s), including, without limitation, age, in the provision of accommodation, service or facility offered by 2162161 Alberta LTD dba Whistler Premier. To the extent that there is any conflict between these terms, conditions, and/or policies and the Code, the Code shall prevail to the extent of the inconsistency.

Maximum Occupancy: The number of guests must be confirmed at the time of booking and any change must be approved prior to arrival. In all cases, the number of guests cannot exceed the pre-determined maximum occupancy of the unit.

Parking charges: 3rd party underground parking is available at Le Chamois for $25 per night, Town Plaza for $15 per night, the Aspens for $25 per night and the Marquise for $25 per night. These charges are subject to 5% GST. Parking passes must be purchased at the time of arrival at the property, by using the parking pass dispensers provided. Whistler Premier Resorts does not own or manage the underground parking at any of its properties. The parking at these properties is privately managed and patrolled. Guests are strongly advised to obtain their parking pass first and to not leave their vehicle unattended prior to obtaining parking pass. Parking violations are vigorously enforced by ticketing and towing. Please ensure your vehicle is parked properly with a valid ticket on your dash. Whistler Premier Resorts is not responsible for any towing charges incurred for vehicles improperly parked or those lacking a valid parking ticket. Please note that we do not offer over height parking.

Pet/Smoking Policy: Sorry, NO PETS and NO SMOKING in any of our accommodations. A minimum fee of $250 will apply should this policy be violated.

Bike Storage: Please note, that bikes are not permitted in guest rooms, under any circumstances (with the exception of Forest Trails, Montebello & Northern Lights, which have their own private garage). A $250 fine will be issued, should this policy be violated. Please bring your own lock. We suggest that the quality of the bike lock, should be comparable to the value of your bike. Whistler Premier Resorts is not responsible for any lost, stolen, or damaged bikes.

Peace of Mind Program: The Reservation Fee charged on your booking includes the Peace of Mind (POM) damage coverage program. POM provides up to $3,000 of coverage against accidental damage to the unit or its contents during your stay. You are encouraged, but not required, to report any accidents so they can be addressed quickly. Damage that exceeds $3,000 in value or is related to carelessness, vandalism, intentional misuse of the property, or illegal activities is not covered by the Peace of Mind program. Such costs will be your responsibility and will be charged against the credit card on file with your reservation.

DISCLAIMER

Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Whistler Premier Resorts reserves the right to relocate the guests to another unit of equivalent or superior quality. Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.

*Please note, that each Whistler Premier unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the first night or two of a guest’s stay, will be supplied. Additional supplies may be purchased at the front desk, or at one of the stores in Whistler Village.

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Whistler Premier Resorts

4557 Blackcomb Way, Whistler, BC V8E 0Y2

tel: 604-935-1177 toll free: 1-888-621-1177

Booking Policy

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