The Marquise 303

Thank you for taking the time to share your feedback. We’re sorry to hear that your arrival experience and stay did not meet your expectations. We would like to clarify that our property operates with a remote check-in system, and there is no front desk on-site. All check-in instructions, including the access details and entry information, were sent to the email address provided at the time of booking. We understand that locating and using access information for the first time can feel challenging, and we appreciate your feedback as we continue to improve our communication. Regarding the additional blanket, we apologize that this request was not fulfilled as expected. We understand the importance of having the correct bedding setup for all guests and will review this matter with our team to prevent similar situations in the future. For parking, the instructions and guidelines were provided in advance. Please note that parking areas are managed separately, and we do not oversee parking enforcement or ticketing. Guests are required to park only in designated areas and follow all posted parking regulations. Parking in areas that we do not manage or outside of the approved parking locations may result in a ticket being issued by the parking authority. We appreciate you bringing these concerns to our attention. We value guest feedback and will continue working to make the check-in process and overall stay experience as smooth as possible for our guests.

Thank you for your feedback. We apologize for the confusion with the check-in emails and the last-minute apartment change. We understand how this could have impacted your stay, especially with the difference in comfort between the apartments and the sofa bed. We also regret that the bedding provided was insufficient and left you feeling cold the first night. Your comments are valuable, and we will review our processes to ensure clearer communication and better preparation for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother experience next time.

Thank you for your feedback. We’re glad to hear you found the location convenient. We sincerely apologize for the issues you experienced. Your comments are helpful, and we’ll work to improve these areas for future guests.

Thank you for your feedback, Michelle. I’m glad to hear you enjoyed the unit! I apologize for the difficulty with the door code pads at night, and I appreciate your suggestion. We’ll definitely look into adding lighting to make it more convenient for our guests. Thank you again for your stay, and we hope to welcome you back!

Thank you for your review Abigail!